Paneless Company Policies

 

CANCELLATION POLICY

In the event that you need to reschedule or cancel a service, we require at least a 72 hours’ notice prior to your scheduled date. All services $249.00 and below will incur a $25.00 cancellation fee. All Services $250.00 and above will incur a 10% fee calculated off the total scheduled services. We hope you understand our technicians depend on a full day of work and we try to accommodate anyone who would like to have services performed.

 

WEATHER POLICY

Due to the uncertainty of Texas weather, we do play most rain days by ear. If the weather is predicting an 80-100 % chance of rain, our office will call you the day before to discuss rescheduling options. If the weather is showing less than 80% or scattered, we sometimes wait until the morning of to see what happens. If it is raining, we will call you to reschedule exterior cleaning services. We do try to complete as much interior cleaning as possible. For window cleaning, we often have homeowners concerned with a deadline of selling their home but needing windows cleaned before pictures and showings. Our standard answer is that a clean window that is rained on looks better than a dirty one that is rained on. Rain in the forecast does not affect our ability to wash roofs, houses, or exterior stone. Floor cleaning is based on the severity of the weather. Most do not like hoses or individuals in and out during bad weather, we evaluate this on a case-by-case basis.

 

SERVICE MINIMUM POLICY

Paneless Home Services has a minimum job requirement of $100.00 for window cleaning, gutter cleaning, and smaller miscellaneous jobs. We have a $150.00 minimum for all floor services and power washing. The minimum for screen orders and rug cleaning is $200.00. Lastly, the minimum for soft washing is $500.00.

 

RAIN WARRANTY FOR WINDOW CLEANING

Our rain warranty is reserved for recurring customers who have signed up for our maintenance program. We also offer this to first time customers so they may experience one of the added benefits of our program. The warranty covers exposed glass only. No screens will be removed. No areas covered by porches or overhangs will be cleaned. This does not cover pool sweeps, pest services, or anything else other than rain that may spot windows. This warranty is only good for 30 days from the day of service.

 

ESTIMATE POLICY

Quotes given are valid for 30 days. Prices are subject to change if the service(s) are in a different condition than what was seen during the estimate.

 

PRICING POLICY

In general, we try to keep pricing as quoted, however, there are some circumstances that change the price based on variables. Examples are but not limited to: gutter cleaning (how full they are, clogged downspouts), power washing (if there is excessive mold, stains), or new windows (different style, glue, tape, mortar) or solar screens have been installed.  Some pricing is adjusted on an as needed basis to reflect our current rates.

 

Damage And Satisfaction Policy

Paneless must be notified within 72 hours of any suspected damage, unhappiness with cleaning, or any other instance that would require a return visit or suspected liability on our part. Timeliness is key as many other service providers like pest control, lawn maintenance, etc visit homes and often work in our same areas. If we are not allowed to visit and evaluate the situation, there will be no reduction in cost or other means used to satisfy the customer.  It has been our experience that those few who do not allow a visit have no desire for correction but rather not pay the amount agreed upon for service. We will always return to fix any human error caused by our cleaning. We use these instances as teaching moments to hopefully prevent the same occurrence in the future. Allowing us to visit helps us continually improve and hopefully leaves you with the cleaning you expected by a company who honors their word and will do anything within their power to deliver on expectations.

RO technology is reverse osmosis water that is filtered through a five-stage process. This process removes all total dissolved solids and chlorine that cause water to spot or dry hard because of minerals. Since the water is pure, it acts as a cleaning agent itself. Water loves minerals so when we remove those minerals, it wants them back. We refer to it as thirsty water. So ask yourself, what is in soil? Minerals. Now you have water that wants minerals. So we use this RO water to adsorb the soil on a window or floor surfaces. This RO water is incorporated into the majority of the services we provide.