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Paneless Company Policies And Disclaimers

 

CANCELLATION POLICY

In the event that you need to reschedule or cancel a service, we require at least a 72 hours’ notice prior to your scheduled date. All services $249.00 and below will incur a $25.00 cancellation fee. All Services $250.00 and above will incur a 10% fee calculated off the total scheduled services. We hope you understand this policy is in the best interest of our technicians who depend on a full day of work.

 

WEATHER POLICY

Due to the uncertainty of Texas weather, we do play most rain days by ear. If the weather is predicting an 80-100 % chance of rain, our office will call you the day before to discuss rescheduling options. If the weather is showing less than 80% or scattered, we sometimes wait until the morning of to see what happens. If it is raining, we will call you to reschedule exterior cleaning services. We do try to complete as much interior cleaning as possible. For window cleaning, we often have homeowners concerned with a deadline of selling their home but needing windows cleaned before pictures and showings. Our standard answer is that a clean window that is rained on looks better than a dirty one that is rained on. Rain in the forecast does not affect our ability to wash roofs, houses, or exterior stone. Floor cleaning is based on the severity of the weather. Most do not like hoses or individuals in and out during bad weather, we evaluate this on a case-by-case basis.

 

SERVICE MINIMUM POLICY

Paneless Home Services has a minimum job requirement of $100.00 for window cleaning, gutter cleaning, and smaller miscellaneous jobs. We have a $150.00 minimum for all floor services and power washing. The minimum for screen orders and rug cleaning is $200.00. Lastly, the minimum for soft washing is $500.00.

 

RAIN WARRANTY FOR WINDOW CLEANING

Our rain warranty is reserved for recurring customers who have signed up for our maintenance program. We also offer this to first time customers so they may experience one of the added benefits of our program. The warranty covers exposed glass only. No screens will be removed. No areas covered by porches or overhangs will be cleaned. This does not cover pool sweeps, pest services, or anything else other than rain that may spot windows. This warranty is only good for 30 days from the day of service.

 

ESTIMATE POLICY

Quotes given are valid for 30 days. Prices are subject to change if the service(s) are in a different condition than what was seen during the estimate.

 

PRICING POLICY

In general, we try to keep pricing as quoted, however, there are some circumstances that change the price based on variables. Examples are but not limited to: gutter cleaning (how full they are, clogged downspouts), power washing (if there is excessive mold, stains), or new windows (different style, glue, tape, mortar) or solar screens have been installed.  Some pricing is adjusted on an as needed basis to reflect our current rates.

 

Damage And Workmanship Guarantee Policy

Paneless must be notified within 72 hours of a completed service if there are any presumed damages, discontent with the cleaning, or any other instance that would require a return visit or alleged liability on our part. Timeliness is crucial as many other service providers like pest control, lawn maintenance, etc. visit homes and often work in the same areas. If we are not allowed to visit and evaluate the situation, there will be no reduction in cost or other means used to satisfy the customer. It is understood that customers have agreed upon an amount and it is unacceptable to “name the price” they are willing to pay unless mutually agreed upon with written documentation. We will always return to fix any human error caused by our cleaning. We use these instances as teachable moments to prevent the same occurrence in the future. Allowing us to visit helps us continually improve and hopefully leaves you with the cleaning you expected by a company who honors their word and will do anything within their power to deliver on expectations.

 

Window Cleaning Disclaimers

Window glass is manufactured quickly and often has defects. It is common to find fingerprints and scratches between the glass. It is also common to not notice these until a window has been cleaned. After a cleaning, if you recognize these issues, contact your builder to find out if you have a warranty.

Paneless is not responsible for these pre-existing conditions:

  • The adhesive on alarm sensors wear down over time. Our technicians are as careful as possible but simply lifting a window will make them loose or fall off in some instances. Paneless is not responsible for alarm sensor replacement.
  • Calcium removal is not included in routine cleaning and is quoted separately as window restoration. This often looks like white irregular shaped -spots and must be treated with additional products and/or razored to remove. Calcium deposits are typically caused by pool sweeps or sprinklers and will not come clean with a regular cleaning.
  • Paneless is not responsible for window screens that are damaged or break during removal due to being severely weathered or brittle with age, they have to be removed in order to clean the window.
  • Paneless is not responsible for windows that are not secured properly. We must be able to open the window, clean the glass, and complete the cleaning with the frame and glass being secure in place. If there is a problem we would refer you to the manufacturer and or installer as they typically have a warranty.
  • Tempered glass will not be razored where needed unless a waiver of liability is signed.
  • Interior tracks are a separate service. This requires lifting the window to clean the track it sits in. The tiny crevices in the corners are not guaranteed to be spotless, sometimes what is visible is a hairline crack in paint or caulking.
  • Security screens connected to alarms should be disconnected by customer. These are often delicate and sensitive and can require a visit by alarm companies to have them working properly once disconnected.
  • Skylights are quoted for exterior cleaning only. We do not suggest cleaning the inside other than cobwebbing the area.
  • Fogged windows and broken seals are not caused by cleaning a window. The amount of water or pressure used by our cleaners is no more than what could be experienced by heavy rain. Windows will not leak unless they have broken seals, cracks, or if the frames have separated.
  • Customer should remove valuables and family heirlooms from the vicinity of the window.
  • Windows that are blocked by heavy furniture will be deducted from the invoice unless a customer makes them accessible prior to our arrival.
  • When exterior only is scheduled it may make the interior dirt more noticeable. The easiest way to determine if the inside needs to be done is to make an x with your finger on the glass and determine if you can see it. This will indicate haze on the interior glass.
  • Sticker removal is an additional charge unless specified in the estimate.
  • Commercial cleanings require windows to be accessible and free of clutter. We do not remove signs.

 

Gutter Cleaning Disclaimers

  • Paneless is not responsible for loose or damaged gutters.
  • We do not repair gutters; we only clean the valleys and flush the downspouts.
  • During the flushing portion of gutter cleaning our technicians may discover that downspouts are clogged. If so, they will discuss with you the additional cost to clear them before proceeding. If it is a small clog, they include this with the service. In most cases it is impossible for an estimator to see this or know the severity as it is discovered when flushing.
  • Paneless does not unclog French drains. We recommend a plumber for this service.
  • Gutter face cleaning is a separate service and not guaranteed 100% for stain removal. The time the stain has dwelled, the gutter material and if the gutters are painted are all factors that determine how effective our process will be. We do offer complimentary demos so that you can predict the general expectation.

 

Power And Soft Washing Disclaimers

  • There is not a 100% guarantee that all stains will be removed. The time, material, and previous products used are all factors in the success. We suggest a complimentary demo to predict the success to be expected.
  • Plant protection includes watering before, during and after service. We also use a plant wash to replace nutrients. Some instances require the use of Tyvek, but it is limited in that it can cause damage quickly. The greenhouse effect can wilt plants within minutes during the summer temperatures. Our technicians take all the precautions they have learned and properly been trained with during their certification class. However, there is not a 100% guarantee that no harm will come to plants. Our estimator will discuss the risk during evaluation.
  • If a pool exists, they are typically close to the drains that would be used. This means that while we do our best to move all debris to the drain it is inevitable in most cases that some will enter the pool. This will require a twenty-four-hour lapse in use and possibly a pool cleaning (not covered by Paneless).
  • We use neutralizers and fresh scents, but there may be an odor for 24-48 hours after service.
  • Outdoor lights must be unplugged or taken down prior to our arrival.

 

Carpet Cleaning Disclaimers

  • Stain removal is not guaranteed, and the success rate is determined by the type of stain, how long it has set, and what methods were previously used on it.
  • Pet odor removal is not guaranteed. We offer control flooding on lower level carpet; this is an additional cost.
  • Our dry times are up to two hours after cleaning.
  • We must know during scheduling if we need to move furniture to schedule a two-person crew. We charge an hourly rate to move furniture.

 

Hardwood Floor Cleaning Disclaimers

  • Touch-up stain is not included in cleaning unless notated during the estimate. Touch up stain does not repair scuffs, dents, or scratches but works to help make them a little less obvious.
  • Floor coating is priced separately and not included in a routine cleaning.
  • We must know during scheduling if we need to move furniture to schedule a two-person crew. We charge an hourly rate to move furniture.

 

Tile and Grout Cleaning Disclaimers

  • We do not recommend color sealing or painting the grout. Grout lines that have been painted will eventually flake off and may not remove evenly, leaving the areas splotchy.
  • Grout lines can become stained beyond cleaning. This typically happens around commodes, stoves, and other high-traffic areas. Nothing can be done about permanent staining.

 

Marble Polishing Disclaimer

  • Because natural stones are very porous, we cannot guarantee stain removal. We can hone out etch marks and some stains, but the success depends on how far the stain penetrated though the stone.
  • Sealing is quoted as a separate price.
  • Sealing has a strong smell.
  • Paneless does not install stone products.
  • When working around sinks, plumbing fixtures should be removed prior to our arrival.

 

Light Fixtures and Chandelier Polishing Disclaimers

  • Porch lamps must be turned off and allowed to cool before our arrival.
  • Paneless is not responsible for loose glass, missing screws, or missing attachments. Glass that breaks-to-touch is not covered by Paneless.
  • Bulbs can be replaced during cleaning and should be provided by the customer. We charge an hourly rate to make a list, purchase and return to install for an all home replacement of bulbs.

RO technology is reverse osmosis water that is filtered through a five-stage process. This process removes all total dissolved solids and chlorine that cause water to spot or dry hard because of minerals. Since the water is pure, it acts as a cleaning agent itself. Water loves minerals so when we remove those minerals, it wants them back. We refer to it as thirsty water. So ask yourself, what is in soil? Minerals. Now you have water that wants minerals. So we use this RO water to adsorb the soil on a window or floor surfaces. This RO water is incorporated into the majority of the services we provide.